Effective Date: 01/08/2026
1. Agreement to Terms
Welcome to Rugtist LLC (“Rugtist,” “we,” “us,” or “our”). These Terms of Use (“Terms”) govern your access to and use of our website [yourwebsite.com] (the “Website”) and the purchase of handmade rugs and related products (the “Products”). By accessing or using our Website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Website or purchase our Products.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Website with an updated effective date. Your continued use of the Website after any changes constitutes your acceptance of the revised Terms.
2. Eligibility and Account Registration
You must be at least 18 years of age to use our Website and purchase Products. By using our Website, you represent and warrant that you meet this age requirement and have the legal capacity to enter into binding contracts.
If you create an account on our Website, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate, current, and complete information during registration and to update your information as necessary. You must notify us immediately of any unauthorized use of your account or any other security breach.
3. Product Descriptions and Authenticity
We strive to provide accurate descriptions, specifications, and images of our handmade rugs, including details about origin, materials, dimensions, age, knot density, and condition. However, please note that:
All Products are authentic handmade pieces, and as such, each rug is unique. Slight variations in color, pattern, size, and appearance are inherent characteristics of handcrafted items and should be expected. Colors may appear differently on various screens and devices due to monitor settings and lighting conditions.
Measurements provided are approximate and may vary slightly due to the handmade nature of the rugs. Dimensions are measured at the widest and longest points and do not include fringe unless otherwise specified.
Descriptions of age, condition, and materials are based on our expert assessment, but we cannot guarantee absolute accuracy for antique and vintage pieces. Any significant condition issues will be clearly disclosed in the product description.
We reserve the right to limit quantities, discontinue Products, and refuse service to anyone at our sole discretion. We do not guarantee that all Products displayed on the Website will be available for purchase.
4. Pricing and Payment
All prices are listed in [U.S. Dollars/Your Currency] and are subject to change without notice. We reserve the right to correct any pricing errors on our Website, even after an order has been submitted or confirmed. If a pricing error is discovered, we will contact you to give you the option to proceed with the correct price or cancel your order.
Prices do not include applicable sales taxes, customs duties, or shipping fees unless otherwise stated. You are responsible for any additional charges imposed by your jurisdiction.
We accept payment through [list payment methods: credit cards, PayPal, etc.]. Payment must be received in full before we ship your order. All payment processing is handled securely through third-party payment processors, and we do not store your complete payment information.
5. Orders and Order Acceptance
When you place an order through our Website, you are making an offer to purchase the Product. All orders are subject to our acceptance, which we may grant or decline at our sole discretion. We may contact you to verify order details, payment information, or your identity before accepting an order.
An order confirmation email does not constitute our acceptance of your order. We reserve the right to cancel any order for reasons including but not limited to: Product unavailability, pricing or description errors, suspected fraud or unauthorized transactions, or inability to verify customer information.
Once your order is accepted and processed for shipment, you will receive a shipping confirmation email with tracking information.
6. Shipping and Delivery
We ship to addresses within [specify regions/countries you ship to]. Shipping costs are calculated based on the size, weight, and destination of your order and will be displayed during checkout before you complete your purchase.
Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs clearance, weather conditions, or other circumstances beyond our control.
Risk of loss and title for Products pass to you upon delivery to the shipping carrier. We recommend purchasing shipping insurance for high-value items. You are responsible for inspecting packages upon delivery and reporting any damage to the carrier immediately.
For international orders, you are responsible for complying with all customs regulations and paying any applicable customs duties, taxes, or fees. We are not responsible for customs delays or additional charges.
7. Returns, Exchanges, and Refunds
We want you to be completely satisfied with your purchase. If you are not satisfied with your handmade rug, you may return it within [30/60/90] days of delivery, subject to the following conditions:
The rug must be in its original condition, unused, and with all original tags and packaging. Returns must be pre-approved by contacting our customer service team. You are responsible for return shipping costs unless the rug was damaged, defective, or significantly different from its description.
Rugs purchased on sale, clearance, or marked as “final sale” may not be eligible for return. Custom orders or rugs specially ordered for you are non-refundable.
Upon receipt and inspection of the returned rug, we will process your refund to the original payment method within [7-14] business days. Shipping charges are non-refundable unless we made an error or the rug was damaged or defective.
If you receive a damaged or defective rug, please contact us within [48/72] hours of delivery with photographs documenting the issue. We will work with you to arrange a replacement, repair, or refund as appropriate.
8. Product Care and Warranties
Each handmade rug comes with care instructions. Proper maintenance is essential to preserve the beauty and longevity of your rug. We are not responsible for damage resulting from improper care, cleaning, or use.
Our rugs are sold “as is” with all faults for vintage and antique pieces. We make no warranties, express or implied, regarding the condition, quality, merchantability, or fitness for a particular purpose of vintage or antique rugs beyond what is stated in the product description.
For new handmade rugs, we warrant that the rug will be free from manufacturing defects for [90 days/1 year] from the date of purchase. This warranty does not cover normal wear and tear, damage from misuse, improper cleaning, or damage from pets or accidents.
9. Intellectual Property Rights
All content on our Website, including but not limited to text, graphics, logos, images, photographs, product descriptions, and software, is the property of Rugtist LLC or our content suppliers and is protected by U.S. and international copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store, or transmit any content from our Website without our prior written consent, except for your personal, non-commercial use.
Product names, company names, logos, and brand names mentioned on our Website are trademarks or registered trademarks of their respective owners.
10. User Conduct and Prohibited Uses
You agree to use our Website only for lawful purposes and in accordance with these Terms. You agree not to:
- Use the Website in any way that violates any applicable federal, state, local, or international law or regulation
- Engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Website
- Impersonate or attempt to impersonate Rugtist LLC, our employees, another user, or any other person or entity
- Use any automated system, including robots, spiders, or scrapers, to access the Website
- Attempt to gain unauthorized access to any portion of the Website or any systems or networks connected to the Website
- Interfere with or disrupt the Website or servers or networks connected to the Website
- Introduce any viruses, malware, or other harmful code
- Engage in any fraudulent activity or provide false or misleading information
11. Third-Party Links and Services
Our Website may contain links to third-party websites, services, or resources that are not owned or controlled by Rugtist LLC. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that we shall not be liable for any damage or loss caused by your use of any third-party content, goods, or services.
12. Limitation of Liability
To the fullest extent permitted by applicable law, Rugtist LLC, its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:
- Your access to or use of or inability to access or use the Website
- Any conduct or content of any third party on the Website
- Any content obtained from the Website
- Unauthorized access, use, or alteration of your transmissions or content
Our total liability for any claims arising out of or relating to these Terms or your use of the Website shall not exceed the amount you paid to us for the Product giving rise to the claim, or $500, whichever is less.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
13. Indemnification
You agree to defend, indemnify, and hold harmless Rugtist LLC and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to:
- Your violation of these Terms or any applicable law or regulation
- Your violation of any rights of a third party
- Your use of the Website or Products
- Any content you submit to the Website
14. Dispute Resolution and Governing Law
These Terms shall be governed by and construed in accordance with the laws of [Your State/Jurisdiction], without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or your use of the Website shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in court for matters related to intellectual property rights or confidentiality obligations.
You agree to resolve any disputes on an individual basis and waive any right to participate in a class action lawsuit or class-wide arbitration.
The exclusive venue for any litigation or arbitration shall be [Your City, State].
15. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.
16. Entire Agreement
These Terms, together with our Privacy Policy and any other legal notices published on the Website, constitute the entire agreement between you and Rugtist LLC regarding your use of the Website and supersede all prior agreements and understandings.
17. Waiver
Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Rugtist LLC.
18. Contact Information
If you have any questions about these Terms, please contact us at:
Rugtist LLC Email: info@rugtist.com
Phone: +90 505 054 8890 Address: Zafer, 118. Sk. No:3, 34513 Esenyurt/İstanbul, Türkiye